Web technical support and maintenance

Basic website and web technical support come standard as part of our website design solutions.

Technical support is a key part to Evucan's customer service and it is offered with all of our solutions. The Evucan vision is that our clients can be left free of worry so that they can focus on the content of their website.

We would like to take the responsibility for upgrades, maintenance, unforeseen problems, resolving bugs, restoring from backup.


Hosting service includes:

  • Hosting on our own managed dedicated server
  • Full FTP and Database access
  • Control panel so you can manage your own email accounts
  • Hosting/Email/FTP technical support
  • Access to detailed website analytic reporting
  • Firewall to further protect your hosted website

Prices increase in increments of £25 and £15 per month respectively.

Technical support service includes:

  • Support with content management system
  • Support with making content updates
  • Available on Email / Online help desk / Skype / Mobile
  • Silver support package includes:

    • Quick response within 12 hours
    • Install CMS security updates every 1 year

    Gold support package includes:

    • Immediate response within 8 hours
    • Available on mobile
    • Install CMS security updates every 6 months

    Platinum support package includes:

    • Immediate response within 4 hours
    • Available on mobile
    • Install CMS security updates every 3 months

    When it comes to looking after our clients, no stone is left unturned.

    Take a look through the information provided, and if you are interested in getting a free no obligation quote from us or would just like a chat regarding our packages, please do not hesitate to contact us.